About SafetyWatch Medical Alert Systems

medical alert systems

Customer Service, and Support.

SafetyWatch  medical alert systems provides consultation, technical support and customer service from our headquarters in Florida. We keep 24/7 medical monitoring completely separate from our day to day business operations to ensure that all calls are rapidly responded to.

Our 24/7 Emergency Call Center is always online. Business offices are closed for the following holidays: Memorial Day, Fourth of July, Labor Day, New Year’s Day, Thanksgiving Day, and Christmas Day (recognized).

Please see below for our office hours:

Customer Support, Tech Support, Billing: Available 7 days a week: M-F 9am-6pm EST and Sat-Sun 9am – 4:30pm EST.

Sales: Available 7 days a week: M-F 9am to 6:30pm and Sat-Sun 9am to 4:30pm.

If you have a medical emergency, please push your help button and a professionally-trained operator will be on the line shortly.

If you are an existing customer and need support, please contact us at 727-330-7767. For sales inquiries please submit your request here.

Get answers to the most frequently asked questions – here.

medical alert systems

Medical Alert Blog

Written by our staff. Keep up to date with SafetyWatch.

SafetyWatch provides frequent blog updates with the goal of educating the public on the importance of medical alert systems, fall prevention, and other related topics to enhance the independent lifestyles of the senior community.

Visit our blog



Fill oorm and we’ll get right bac




fall detectionSafetyWatch’s mission is to provide solutions that help keep our clients, safer, and more independent. For some clients it simply provides safety and peace of mind, knowing that they have help when help is needed. While for others when our equipment is put to the test, our product saves lives.

We realize that the reputation we build is at stake with each and every undertaking. That is why we are committed to the highest level of ethical and moral conduct. We insist on truthful dialogue with our clients. Integrity is essential to every aspect of our business. We are earning the trust of our clients every day through innovative products and responsiveness to our client’s needs. Our continued effort to exceed in our industry is your guarantee that we will provide safety at the touch of a button. Our system allows you freedom to live where you desire – independently in your home – with the assurance that if you require emergency assistance at any time you can reach us with the touch of a button.

SafetyWatch appreciates the opportunity to serve you for many years to come.

Russ Jackson – CEO/Founder