Article provided by: No More Phone Tag, Inc.
Your patients count on you to provide the best possible medical care. One of the most important parts of your practice is handling calls that come in to your office after hours. The best way to ensure that your patients get the response they expect, consider a medical answering service. A medical answering service is the most efficient way to handle calls when you are not in the office.
Advantages to a Medical Answering Service
There are many advantages to choosing an experienced medical answering service. First and foremost, your office will never miss another call. A medical answering service is available whenever you are not in the office. If you have flexible hours, a service is the best option. You will also be able to handle emergencies much more efficiently.
Calls are answered by professionals with training regarding how to take calls from patients and they understand and comply with HIPAA requirements. Urgent calls are prioritized according to your standards. Your patients will get the best possible treatment when they call your office, regardless of the time of day or night.
Patient calls can be forwarded to your cell phone, home phone, pager or texting service based on your preferences. A 24-hour call center ensures that your patients will always get a personalized and professional response. An answering service is the ideal choice for small offices. You can easily answer and respond to patients even if you have a limited staff.
How Answering Services Work
Our answering service is designed specifically for medical offices. Our services are available 24 hours a day, 7 days a week. Callers are greeted personally with your own practice or doctor name. We determine call urgency so that patients will receive proper care. We follow your specific directions for both emergency and non-emergency calls.
Patients receive fast answering and response time so they always have a good experience. Answering services allow you to be prepared for all types of emergencies. Whether you are unable to come into the office or there is a natural disaster that closes the facility, you can still take patient calls. It is important to note that when the provider calls the patient back your office number will be displayed.
Calls can be answered in English or in other languages if necessary. We offer bi-lingual and tri-lingual answering services. Best of all, you will be charged a flat monthly rate for our answering services. This allows you to budget properly for the service. We don’t charge extra for more calls or for calls after certain times of the day. We can take calls in the morning, afternoon, evening, weekends and holidays.
Our doctor answering services provide you with a reliable, accurate and professional way to handle patient calls. Our team of professionals is ready to help you make sure that your patients are properly cared for, no matter what their needs. We work with you to customize the service to meet your specific requirements. Contact us today to learn more about our services and to start a free 14 day trial.
Medical Answering service